Prime Highlights
- Sauditelecom operator stc Group has launched a pilot service that provides real-time Arabic–English translation during voice calls.
- Theinitiative is part of the company’s “New Calling” programme, which uses AI technologies to improve communication services on traditional voice networks.
Key Facts
- stcGroup is one of the largest telecom operators in the Middle East, offering mobile, internet and digital services across Saudi Arabia and other regional markets.
- Thepilot service is currently being tested with a limited number of users in Riyadh, with plans for possible expansion after evaluating user feedback and system performance.
Background
Saudi Arabia’s STC Group has started testing a new service that translates Arabic and English in real time during voice calls. The system demonstrates advanced artificial intelligence capabilities that the telecommunications industry can now implement.
The initiative marks the second phase of the company’s “New Calling” program, which intends to improve communication services through the deployment of new digital technologies over existing voice networks. A program, available to a limited number of clients in Riyadh, allows callers to speak naturally in the language of their own choice while receiving instant translation of another person’s speech.
The feature uses large language models and AI-based speech recognition to translate conversations while understanding the context of what is being said. The system processes voice data through the network with very low delay, allowing conversations to continue smoothly even when different languages are used.
According to the company, right now, this feature includes Arabic and English translation since those are the most commonly spoken languages in Saudi Arabia’s multicultural society. The service protects users’ private information by implementing security measures that ensure their communications remain secure during the translation process.
STC announced that the pilot program builds on the previous achievements, which the company disclosed during 2024. The pilot program demonstrates the operator’s plan to upgradetelecommunications systems through artificial intelligence, which will enhance customer service and its overall operations. The technology enables users to conduct their daily activities while also supporting business meetings between speakers of multiple languages.
The system achieves uninterrupted conversation progression because it uses network-based voice processing technology that delivers fast response times to handle multiple languages.
As telecom operators keep exploring AI-driven solutions, it showcases that the voice communication services are on the path to evolving beyond basic connectivity and more user-friendly digital platforms.
