Prime Highlights
- Kuwait launched Arqami through the Sahel app to help users check telecom services registered in their names.
- The service aims to improve transparency, data security and consumer protection.
Key Facts
- Arqami allows users to view telecom lines registered under their identity across different operators.
- The service was launched by the Communications and Information Technology Regulatory Authority with support from Zain Kuwait.
Background
Kuwait has launched the Arqami service through the Sahel government app, allowing citizens and residents to check mobile lines and telecom services registered under their names.
The Communications and Information Technology Regulatory Authority launched the service with support from Zain Kuwait. The initiative aims to improve transparency, protect users and strengthen the security of personal data.
Arqami gives users a single view of telecom services linked to their personal information across different operators. This allows customers to check whether registered lines are genuine, active and still needed.
Users can also identify unknown or unused numbers linked to their identity. If they find incorrect information or an unfamiliar line, they can take steps to correct the records or address possible misuse.
The service is available through Sahel, Kuwait’s unified government platform for digital services. Its integration allows users to check telecom records through one government application instead of contacting operators separately.
Zain Kuwait said the initiative supports stronger customer privacy, data protection and transparency in telecom services. The company also encouraged users to regularly review services registered under their personal details.
The service could help reduce risks linked to mobile numbers, which are increasingly used for banking, digital identification, authentication and government services.
The initiative also highlights cooperation between Kuwait’s government and telecom operators. By combining regulatory oversight, operator information and a government digital platform, Arqami aims to improve digital trust and give users greater control over services linked to their identities.
