Prime Highlights-
- Total CX signs three strategic deals with Bahrain Kuwait Insurance Company.
- Partnership covers manpower outsourcing, tele-sales, and AI powered solutions.
Key Facts-
- Deal boosts BKIC’s customer experience operations and digital transformation goals.
- Total CX strengthens position as trusted CX partner across the region.
Background-
Total CX, a unit within the Beyon Group, has signed three strategic deals with Bahrain Kuwait Insurance Company touching on manpower outsourcing, tele-sales services and AI solutions.
Under these agreements, Total CX will bring together support across people, sales, and AI powered services, allowing Bahrain Kuwait Insurance Company to scale up its customer experience operations without compromising on service quality.
This partnership offers several benefits, including stronger operational capacity, better sales performance, improved customer engagement, and greater efficiency and scalability across customer facing functions.
Total CX Interim Chief Executive Officer Aseel Mattar said the partnership reflects a shared commitment between Total CX and Bahrain Kuwait Insurance Company to deliver strong customer experiences through skilled talent, proven sales capabilities, and advanced technology, speaking after signing the agreement alongside Bahrain Kuwait Insurance Company General Manager Mohamed Al Maraj.
Mattar described the agreements as a significant milestone in the growing partnership between the two organisations. He said bringing together expertise in manpower outsourcing, tele-sales, and AI driven solutions will support Bahrain Kuwait Insurance Company’s operational performance and its long-term digital transformation goals.
The partnership supports Bahrain Kuwait Insurance Company’s ongoing efforts to build stronger customer experience and operational excellence, backing its future growth through innovative, customer focused solutions.
In addition to that, the partnership also enhances the reputation of Total CX as a trustworthy customer experience partner since there is increasing demand for a solution that provides tangible results in the insurance industry and customer service.
